Shipping policy

Domestic Shipping Policy

Shipment processing time

Orders are shipped through Canada Post or other reputable courier services

Shipping rates are calculated at checkout based on the weight of the order

Orders are not shipped or delivered on weekends or holidays.  

Delivery delays can occasionally occur.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Energizecorp is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages

We carefully package all orders to ensure safe delivery. However, if your order arrives damaged or goes missing during transit:

• Contact us within 48 hours of delivery with photos of any damage • We'll work directly with Canada Post or the shipping Courier to resolve the issue quickly • Keep all packaging materials until the matter is resolved • We'll provide a replacement or full refund once the carrier claim is processed • For lost packages, we'll start a trace investigation and keep you updated

While the carrier is ultimately responsible for safe delivery, we're here to help make the process as smooth as possible for you.